Virtually everyone who has not been sleeping for the past few years has heard about Generative AI. Vendors throw around buzzwords such as efficiency, transformation, and hyper-personalization to promote the ways their AI-based solutions can solve real business problems. Decision-makers can find it daunting to cut through the hype and identify the right solution that addresses their actual business requirements.
If you are managing a busy, mid-sized business, you may think that you only have two ways to implement AI solutions that actually work. The first is to build a custom AI model from scratch, which can be very expensive and requires full-time technical expertise that your company may lack. The second is to use unsecured AI tools, which present a massive data privacy risk to your business and customers.
Unfortunately, neither of these options offers the optimal path for introducing AI into your software portfolio. They either cost too much, require extensive technical skills, or expose your valuable data to unnecessary risk. Faced with these alternatives, business leaders may decide to hold off on AI and continue operating with legacy tools — a choice that can put a company at a serious competitive disadvantage.
VAST is a Managed Service Provider that specializes in building practical, cloud-based solutions for growing businesses. We don’t believe in AI hype that promises the world but often fails to deliver. We believe in practical solutions to help you address the operational and administrative issues that affect your ability to compete and thrive in the modern business landscape. Rather than trying to build a brain, we leverage existing and proven solutions to automate and power your business.
AWS AI Tools Your Business Can Implement Today
Amazon Web Services (AWS) is the world’s largest cloud provider and offers a wide range of AI solutions that can be tailored to meet your business requirements. VAST’s strategic partnership with AWS gives us a deep understanding of their solutions and how they can be used to address your specific business challenges. We help you leverage AWS’s AI capabilities to build intelligent, secure automation solutions that work from Day One — without breaking your IT budget.
AWS AI is not science fiction and does not require you to radically change the way you do business. The solutions below are built with microservices that integrate seamlessly with your existing infrastructure to solve specific, tedious business problems. Here are three that can help you start streamlining your operations today.
Intelligent Document Processing for Instant Efficiency
Many businesses are overwhelmed by the volume of manual data entry required to keep up with invoices, forms, contracts, and user IDs. Consider a five-person accounting team processing hundreds of invoices a week — the time lost to manual entry adds up fast, and errors can mean lost revenue or compliance issues. We can help you solve this problem by deploying AWS Textract for document processing.
Textract goes beyond simply scanning a document. It uses machine learning to automatically extract text, handwriting, and other data elements from scanned documents. It identifies, understands, and extracts specific data — converting static information, such as a table of figures on an invoice, into structured data your accounting or database system can use instantly. Textract performs weeks of manual work in minutes, without a single typo.
Key benefits include:
- Driving higher business efficiency, faster decision-making, and meaningful cost reduction
- Accurately extracting key insights from virtually any document type
- Scaling up or down to meet evolving document processing requirements
- Automating data processing with built-in privacy, encryption, and compliance standards
Creating an AI-Powered Secure Knowledge Base
Technical support and sales teams often spend a significant portion of their time — in many organizations, up to a quarter of their working hours — searching internal resources like wikis, PDFs, and spreadsheets to answer client questions. That lost time drains productivity and can hurt both operations and customer satisfaction.
One of the most effective early applications of generative AI in the workplace has been intelligent chatbots. Our team can help you deploy a private, expert chatbot that reads only your company’s data using Amazon Bedrock. Teams can create personalized virtual assistants that understand user requests, automatically break down tasks, ingest and analyze internal data, and take appropriate action or generate content to fulfill the request.
Your team can query the chatbot in plain language and get accurate answers instantly. The result: better client responses, faster employee onboarding, and a unified corporate knowledge base that everyone can access.
Proactive Management with Sentiment Analysis and Support Routing
Another common problem that plagues tech support teams is that critical, time-sensitive tickets can get buried under a mountain of simple “how-to” questions. We help you resolve this issue and prioritize tickets and emails correctly using AWS Comprehend. This AI platform instantly analyzes the tone, language, and key phrases of incoming communications.
Requests indicating urgency or frustration are automatically flagged and escalated before a human even reads the subject line. Teams with no machine learning experience can train a model to classify documents and identify key terms. The result is faster response times on your most critical issues and measurably higher customer satisfaction (CSAT) scores.
We Deliver AI Built on Trust and Serverless Technology
At VAST, we understand a company’s reluctance to engage in expensive AI projects that require extensive in-house expertise. Our solution eliminates the expense and skill constraints, allowing you to benefit from modern AI platforms without hiring a data scientist. As your Managed Service Provider, we leverage best-in-class, serverless AWS services.
- You only pay for what you use. If you don’t use the document processing service for a week, you don’t pay. There are no massive upfront hardware costs.
- Built-in privacy ensures your data stays secure. Models are private to your AWS account, encrypted, and never used to train public AI models.
Is your business ready to move from reading about AI to running with AI? Let VAST show you how AWS can deliver the enterprise-level capabilities you want with the small-business security and budget you need.
Contact us today to schedule a discovery call and learn how VAST and AWS AI can transform your business.
