A company makes an impactful decision when choosing a Managed Service Provider (MSP). Organizations engage an MSP with the expectation of efficiently addressing issues with their existing IT environment. Many businesses instinctively lean toward large, national providers when selecting an MSP partner. They are following sound logic. The appeal is that bigger brands must offer better service. Customers may let the MSP’s size be a deciding factor in their selection rather than considering the value the provider offers.
Choosing the right MSP is critical to unlocking the full value of managed services and driving key business objectives forward. In contrast, partnering with the wrong MSP can significantly hinder progress, resulting in missed opportunities, unmet requirements, and diminished returns.
In reality, bigger isn’t always better, especially when it comes to IT. The truth is that a specialized MSP like VAST are often more responsive, more invested, and more aligned with your business goals. Let’s examine why your company should consider partnering with a specialized MSP.
The Problem with Big-Box MSPs
Large MSPs exhibit several problems that negatively affect their ability to meet customer expectations. Prospective customers should be aware of the following potential issues when considering a partnership with a large MSP.
- Lack of personalization – A large MSP may rely on scripted, standardized support that may not align with your business requirements. High staff turnover may result in a lack of personal relationships with your account manager or support specialists.
- Inflexibility – Customers may struggle to negotiate customized contracts that cater to their unique business needs. Dedicated and more agile providers are more apt to work with a company to create an agreement that satisfies all parties.
- Slow response times – Larger MSPs service a high volume of clients, resulting in slower response time and delayed ticket resolution. Support teams may need to navigate multi-level bureaucracy and approval layers before responding to customer requests.
- Focus on large clients – The MSP’s support teams may concentrate on larger clients that offer the provider enhanced financial benefits. Smaller businesses should be cautious of this issue to avoid being overlooked.
These potential problems can result in long wait times to resolve issues, limited access to senior-level IT expertise, impersonal service, and poor communication. These are not the typical prerequisites for a successful partnership.
Why Boutique MSPs Like VAST Deliver More Value
VAST has been delivering high-quality IT support since 1989. We don’t just “handle” your account. We build genuine partnerships to support your business. That partnership translates into better outcomes for your business in the following ways.
- Genuine relationships – We treat you as more than an account number. Our experts learn about your environment and goals, enabling us to provide superior support.
- Fast response times – Customers have direct access to experienced engineers for rapid and accurate responses.
- Customized solutions – We tailor a solution to fit your unique business objectives and requirements. Everything we build is designed to support your business.
- Deeper accountability – VAST takes your success personally. We pride ourselves on fostering long-term relationships, which drive everything we do.
- Access to senior talent – You work with experienced technicians, not entry-level personnel reading from a script.
At VAST, every customer is important to us, regardless of size. We work hard to provide the stellar support you deserve from an MSP, helping your business compete in today’s challenging marketplace.
How VAST Has Your Back in 2025
VAST strives to stay ahead of the curve as the IT industry evolves. We have established strong partnerships with leading cloud providers and technology companies to deliver secure, efficient, and cost-effective solutions that meet your business needs. The following services highlight the ways we can help your company manage and protect its valuable data and IT environment. VAST View – Our comprehensive cloud management platform provides you with visibility and control over the most complex IT environments. The tool supports on-premises, hybrid, and multi-cloud infrastructures to provide a complete view of your digital estate. VAST View enables you to optimize your cloud environment and maximize your IT investment. Cloud Backup-as-a-Service (CBaaS) – VAST’s CBaaS offers scalable, affordable, and secure data protection. It’s a fully managed service built on Druva’s advanced data protection technology. The service is focused on protecting Microsoft 365 data, public cloud infrastructure, hybrid and on-premises environments, and enterprise endpoints. Disaster Recovery-as-a-Service (DRaaS) – Our DRaaS offering enables customers to protect their environment from natural and man-made disasters. The service is built around AWS Elastic Disaster Recovery, providing your company with advanced resiliency and the ability to recover in different AWS regions. Managed Infrastructure – VAST’s managed infrastructure services allow you to focus on running your business while we expertly manage your IT environment. We provide technology assessments to identify new solutions to streamline your business. Our teams secure your environment with vulnerability management and managed backups to protect your valuable data assets. We also offer disaster recovery planning and implementation to ensure companies can recover systems in any event. Security Lifecycle Review – Our security lifecycle review identifies vulnerabilities and helps design a secure infrastructure tailored to your risk profile. We understand the importance of security in today’s dangerous cyber landscape and work with you to effectively protect your environment.
Tired of Feeling Like Just Another Ticket?
If your current IT partner isn’t delivering the attention, speed, or results your business needs, it may be time for something better. Working with VAST gives you a partner who has invested in your success. At VAST, your business is personal, and we make every effort to ensure a successful partnership that delivers exceptional service and value. Let’s talk. See how a specialized and focused MSP can deliver bigger results and help your business reach new levels of success.
